Terracotta Clay Water Bottle

Effective Date: December 2023

1. Shipping Methods and Times

At Clay Quench, we are committed to ensuring that your order is delivered to you in a timely and efficient manner. We offer the following shipping methods:

• Standard Shipping: Orders shipped using this method will typically arrive within 5-7 business days after processing.
• Express Shipping: Orders shipped using this method will typically arrive within 2-3 business days after processing.
• International Shipping: For our international customers, please note that delivery times may vary depending on your location.

Please note that processing times may vary depending on the availability of the product and other factors. You will receive a confirmation email with tracking information once your order has been shipped.

1. Shipping Costs

Shipping costs are calculated based on the shipping method you select and the destination of your order. During the checkout process, you will be provided with the exact shipping cost for your order.

1. Order Processing Time

Orders are typically processed within 1 business day from the date of purchase. Please allow additional time for processing during peak seasons or promotional events.

1. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor the status and location of your package. You can track your order by visiting the provided tracking link or by logging into your Clay Quench account.

1. Shipping Restrictions

• Please ensure that you provide accurate shipping information during the checkout process. We are not responsible for orders shipped to incorrectly provided addresses.
• Shipping may be delayed or unavailable to certain remote areas. In such cases, we will contact you to discuss alternative shipping options.

1. Lost or Damaged Shipments

In the rare event that your order is lost or damaged during transit, please contact our customer support team at clayquench@gmail.com within 7 days of receiving your tracking information. We will work with our shipping partners to resolve the issue and ensure a satisfactory resolution.

1. Returns and Refunds

Please refer to our Return Policy for information on returns and refunds related to your order.

1. Contact Us

If you have any questions or concerns about our shipping policy or your specific order, please do not hesitate to contact our customer support team at clayquench@gmail.com

1. Changes to this Shipping Policy

Clay Quench reserves the right to make changes to this shipping policy at any time. Any updates or modifications will be posted on our website, and the effective date will be revised accordingly.

By placing an order with Clay Quench, you agree to the terms and conditions outlined in this shipping policy.

Effective Date: December 2023

1. Returns and Exchanges

At Clay Quench, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer returns and exchanges under the following conditions:

1. Eligibility for Returns and Exchanges

• You may request a return or exchange within 30 days of receiving your order.
• To be eligible for a return or exchange, the item(s) must be unused, in the same condition as when you received them, and in their original packaging.
• Items that are not eligible for return or exchange include [list any specific items or categories that are non-returnable, e.g., perishable goods, personalized items, etc.].

1. How to Request a Return or Exchange

To initiate a return or exchange, please follow these steps:

1. Log in to your Clay Quench account.
   b. Go to your order history and select the order containing the item(s) you wish to return or exchange.
   c. Follow the provided instructions to request a return or exchange.
   d. Once your request is approved, you will receive further instructions on how to return the item(s).
2. Return Shipping

• Customers are responsible for the cost of return shipping, unless the return is due to a mistake on our part or a defective item.
• We recommend using a trackable shipping method to ensure the safe return of your item(s).
• If a return is approved, we will provide you with a return shipping address.

1. Refunds

• Refunds will be issued in the original form of payment used for the purchase.
• Once we receive and inspect the returned item(s), we will process your refund within 3-5 business days.
• Shipping charges (if applicable) are non-refundable, except in cases where the return is due to a mistake on our part or a defective item.

1. Exchanges

• If you are requesting an exchange, we will ship the replacement item(s) to you after receiving and inspecting the returned item(s).
• If the requested exchange item is not available, we will issue a refund for the original purchase price.

1. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team at clayquench@gmail.com within 14 days of receiving your order. We will work to resolve the issue promptly by offering a replacement or a refund.

1. Changes to this Return Policy

Clay Quench reserves the right to make changes to this return policy at any time. Any updates or modifications will be posted on our website, and the effective date will be revised accordingly.

By placing an order with Clay Quench, you agree to the terms and conditions outlined in this return policy.